Privacy Policy
Last updated: November 3, 2026
Cosmic Novia Seraph LLC (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through www.cosmicnoviaseraph.com and its subdomains, how we use it, and the choices you have.
1. Information We Collect
Information you give us: your name, email address, phone number, billing details, account details, booking and intake form answers, and any messages you send us.
What you share in sessions: during coaching, sound healing, or readings, you may share personal experiences, feelings, or health information. Any notes we keep are private, used only to support your sessions, and never sold, shared, or used in marketing.
Information collected automatically: your IP address, browser and device type, pages visited, time on the site, and general analytics.
Cookies: we use cookies and similar tools to keep the site working, understand how it’s used, and improve your experience. You can turn off cookies in your browser settings, though some features may not work as expected.
2. How We Use Your Information
- To book, deliver, and follow up on your sessions, programs, and purchases
- To process payments and send confirmations and receipts
- To answer your questions and provide support
- To send newsletters or updates you’ve signed up for
- To improve and secure our website
- To meet legal and tax obligations
3. What We Never Do
We never sell your personal information. We never share your story, testimonial, name, or image publicly without your written permission.
4. Who We Share Information With
We share only what is needed with trusted providers who help run this business:
- Payments: Stripe, PayPal, and WooCommerce
- Scheduling: Amelia
- Online sessions: Zoom
- Email: Hostinger Reach
- Forms: WPForms
- Website hosting: Hostinger
- Analytics: Google Analytics
We may also share information when required by law. Your full card details are never stored on our servers.
5. How We Protect and Keep Your Information
We use reasonable safeguards to protect your information, though no website or storage method is completely secure. We keep personal information only as long as needed to provide our services and meet legal and tax requirements. Session notes are kept for 3 months after your last session, then securely deleted.
6. Email Communication
You may receive booking confirmations, program updates, and, if you’ve subscribed, our newsletter. You can unsubscribe anytime using the link at the bottom of any email.
7. Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct or update it
- Ask us to delete it
- Limit or object to how we use it
- Withdraw consent to marketing
- Request a copy of your information
To make a request, email sokpheak@cosmicnoviaseraph.com. We’ll respond within 30 days.
8. Visitors Outside the United States
Our business is based in the United States, and your information is stored and processed here. By using our website, you understand your information will be handled under this policy and applicable US law.
9. Children’s Privacy
Our website and services are not intended for anyone under 18. If we learn we’ve collected information from a minor, we will delete it.
10. Links to Other Websites
Our website may link to other sites. We are not responsible for their content or privacy practices.
11. Changes to This Policy
We may update this policy from time to time. The “Last updated” date above shows the current version.
12. Contact Us
Cosmic Novia Seraph LLC
Email: sokpheak@cosmicnoviaseraph.com
Phone: +1 (901) 292-6806
Website: www.cosmicnoviaseraph.com
